Brighton call centre offers jobs to laid-off Telegen workers

Posted On 26 May 2010 at 10:19 am

A Brighton call centre is offering help to workers made redundant from Telegen, which went into liquidation last week.

About 300 staff turned up on Friday to find their jobs had disappeared. They now have to wait until administrators have divided up its assets before finding out how much they will be paid for the last month – if anything.

But Domestic and General (D&G) says that, thanks to finding new clients, it may be able to give some of those workers new jobs.

D&G site operations manager Ben Dale-Gough said: “Our sympathies are with everyone affected by the tough difficulties Telegen faced and we aim to help as many people as possible find work.

“We plan to grow the Brighton operation further and will continue to offer rewarding employment and good career development opportunities.”

Brighton call centres have been some of the highest profile victims of the recession. 

Last year Lloyds closed its call centre in Sussex House, which housed 373 employees, and Legal and General closed its City Park insurance processing centre in The Droveway, Hove.

But today, D&G announced that since January last year, it has created 150 jobs. It currently has vacancies for team leaders as well as contact centre agents in both sales and customer service roles.

Bosses at D&G say the new jobs have come from a steady flow of new business as well as increased work from loyal warranty customers.

The company puts this success down to delivering a high-quality service and says that using UK-only call centres has been a valuable selling point and helped retain clients.

Mr Dale-Gough said: “We’ve created more jobs in Brighton, the UK and internationally through a mixture of providing extra services for existing clients and acquiring a lot of new business.

“D&G has been successful in tough times because we have focused so strongly on high levels of service which out-perform overseas competition.

“Contact centres that act as outsourcers are unfortunately more vulnerable to harsh economic conditions and international competition.

“But jobs at D&G are secure because we’re a stable UK company that concentrates on our core warranty business”

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