A Whitehawk GP surgery has been placed into special measures after a disastrous inspection.
The Care and Quality Commission (CQC) today published a report into an unannounced inspection of the Broadway Surgery at Wellesbourne Health Centre carried out in February.
It found that patients were at risk of harm because systems and processes were not in place to keep them safe. The report highlighted that there were not enough practice nurses to meet patient needs.
Recruitment checks had not been carried out on staff before they started work, effective arrangements for managing medicines were not in place. Standard child immunisation rates and cervical screening rates were also low.
Not all staff who acted as chaperones had received training, or received a DBS check. There was also no evidence that all staff had received up to date training on basic life support.
And while patients said that staff were helpful, caring and considerate and they listened well, the number saying they would recommend Broadway Surgery in a national survey was well below average.
Information about services was not always available – for instance despite a large number of Polish patients in the practice’s list, there were no Polish information leaflets.
The report also highlighted areas where the surgery had performed well, for instance in giving patients with long term illness a structured annual review.
It was also praised for its work to identify children in disadvantaged circumstances who were at risk, for instance those who had were frequent visitors to A&E.
The practice will now be inspected again in six months. If not enough improvement is made, the CQC could cancel the practice’s registration or vary its terms.
The CQC says the practice must improve how it deals with incidents and near misses, manage medicines and infection control better, and ensure better care for patients with long term conditions.
It has also been told to tighten up its recruitment and staff training processes, and get more children immunised and women screened for cervical cancer.
More follows.
go to poland , are there leaflets in English ?