Thameslink season ticket holders urged to apply for compensation

Posted On 25 Sep 2018 at 10:57 am

Thameslink season ticket holders are being urged to apply for compensation by rail chiefs after the disruption that followed the timetable changes in May.

The call came from Thameslink’s owner, Govia Thameslink Railway (GTR), which described the move as “the latest phase of the industry scheme”.

The company said: “GTR has already contacted 63,000 passengers for whom it has postal and email addresses.

“Now other season ticket holders, who have not yet been contacted by GTR, can visit railcompensation.thameslinkrailway.com to see if they qualify and make a claim.

“Qualifying passengers will need to have held a season ticket for travel from the most affected stations between (Sunday) 20 May and (Saturday) 28 July and will receive money back based on the equivalent cost of one to four weeks’ rail travel.

“As previously announced, the scheme will be opened in a later phase to regular travellers, such as part-time workers, who do not have a season ticket.

“Passengers who have made a minimum of three days’ return travel in any week will qualify for a refund.

“Passengers without season tickets have been advised to retain any tickets, receipts or other proof of travel where possible to support an application.

“Reliability and frequency of services on Thameslink and Great Northern has improved since May, with over eight out of ten trains arriving on time, and 200 additional services in operation.”

GTR chief executive Patrick Verwer said: “We are sorry for the disruption caused by the May timetable change and would urge affected season ticket holders who haven’t already heard from us to claim through our compensation website.

Patrick Verwer

“We have turned a corner in terms of performance and services are now more punctual.”

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