Three days before a raft of new parking zones are due to go live, the council’s new online parking permit system is still riven by bugs stopping people buying permits.
The problems first started becoming apparent more than a month ago, when thousands of letters were sent out to households in Hanover and Elm Grove, Craven Vale, Preston Village and Balfour.
Residents then had issues registering on the new system for first permits. But the problems really started on September 21, when second permits became available – in theory.
In practice, nobody has been able to purchase a second permit yet – and there are also issues with being able to access the new virtual visitor permits, which are being sold instead of the hard copy scratchcards used in older parking zones.
Meanwhile, some residents have been sent two or three duplicate permits because of a printing error – and another batch has got lost in the post entirely.
The council is urging people to be patient, and when the zones – F (extension), I, K, S and V – go live on Monday, only warning notices will be issued to cars in the first week.
And anyone who has bought a permit but hasn’t yet received it is being reassured that wardens will be able to use handheld computers to check whether the car has a permit before issuing a ticket.
A spokesman for Brighton and Hove City council said: “We apologise for teething problems with online permits which we’re working hard to resolve.
“It’s our intention that nobody misses out on a permit due to these problems and nobody gets prosecuted for not having a permit due to these problems.”
LIKE WHAT WE DO? HELP US TO DO MORE OF IT BY DONATING HERE.