Severed fibre optic cable in Peacehaven leaves thousands with no phone, internet or TV access

Posted On 06 Jul 2017 at 10:16 pm

Someone putting up a fence in Peacehaven dug through a fibre optic cable and left thousands of people unable to watch TV or use their phones and without an internet connection.

The problem affected Sky, BT and Talk Talk customers and was compounded when an EE mobile phone company mast also went down.

Sky apologised to 32,000 customers in East Sussex in an area stretching from Peacehaven and Telscombe Cliffs to the other side of Hastings.

The damaged cable belonged to BT Openreach, the business that owns almost all of Britain’s national broadband and telephone network, regardless of the service operating company.

The cable was reported to have been damaged in seven places, believed to be where holes had been dug for fence posts.

The damage was done yesterday afternoon (Wednesday 5 July). Sky said: “Extensive damage was caused by digging work in area.”

BT said: “We’re really sorry but we’ve got a major problem at the moment in the Sussex area which means that some of our customers will be having trouble getting online and using their phones.

“Engineers are on site working on fixing a cable that has been damaged. We’re trying to fix the problem as quickly as we can. ”

Late this afternoon Sky said: “We can confirm that all services have been restored and we’re monitoring to ensure everything is stable.”

Some customers were, though, still reporting problems this evening.

  1. Clare E Reply

    Not fixed – phone and broadband still unavailable. Has been out all day.

  2. Benny Reply

    I despair. The place is run by idiots – contractors, roads, buses, hospitals and we pay for it

    • Tony Reply

      You can blame everyone. Just the numpty that was putting up a recent where he shouldn’t have been. Or someone putting a cable where he shouldn’t have?

  3. Vicki Taylor Reply

    I’m EE, have had no service since Monday!! What’s going on????

  4. Gerald Wiley Reply

    Good to see an advert for Virgin Media (who thankfully don’t use Openreach fibre) appearing in this story 🙂

  5. Mike roberts Reply

    Still no broadband internet was told 23 hours erm 48 hours ago… by customer service absolutely rubbish

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