A councillor said that he was unable to book a swimming session even though pools were supposed to reopen on Monday (17 August).
Labour councillor John Allcock said that he was a keen swimmer but could not get through to the King Alfred Leisure Centre.
He spoke out at a “virtual” meeting of Brighton and Hove City Council’s Special Policy and Resources Committee yesterday (Friday 14 August).
Councillor Allcock said: “I have been slightly disappointed with the opening of King Alfred as there’s very little accessible information on how to book swimming slots.
“When you go to the Freedom Leisure website, there is very little information, and I’ve been trying to book a swim and have been unable to do that.”
The council’s head of sport and leisure Ian Shurrock said that booking ability would be available on Freedom Leisure’s websites ready for the King Alfred opening on Monday.
But Councillor Allcock said that he had been through Freedom Leisure’s website and could not find a way to book – and he asked council officers to look into it. He even tried phoning during the meeting.
But he added: “My experience is that we have very accessible facilities at reasonable prices, there are excellent opening hours all before the covid lockdown.
“We’ve been able to offer free swimming for children, which is vitally important in a seaside town. It’s important to have those pools open.”
The committee agreed to extend Freedom Leisure’s contract, which started in 2011 and was due to expire next year, until 2024.
Councillors also agreed to waive the management fee that Freedom Leisure was due to pay the council until next March and to renegotiate the fees until 2024.