Tourism chiefs target phone-friendly dot-com booking sites to lift visitor revenues

Tourism chiefs are targeting mobile phone-friendly travel booking sites such as Expedia and Airbnb to try to attract overseas and staycation visitors to Sussex.

They are particularly keen to boost the number of business guests and other overnight visitors – as opposed to day-trippers – because they tend to spend more.

But Sussex needs a fresh identity and its tourism sector needs a digital transformation, political and business leaders were told today (Tuesday 27 April).

The scale of the challenge was spelt out to the Greater Brighton Economic Board by Donna Chisholm, assistant director for culture, tourism and sport at Brighton and Hove City Council.

She told a virtual meeting of the board that strategic work was under way to support tourism across Sussex as the economy recovered from the coronavirus pandemic.

This included efforts to create a stronger identity as well as a single voice for Sussex and its attractions – in the way that Cornwall and Kent had managed.

And the drive to boost international and domestic bookings meant working “at a deep level” with online platforms such as Expedia and Airbnb to offer not just a place to stay but entire holidays.

Other market leaders such as and are in their sights, with more people turning to dot-com digital booking platforms on their phones as they looked to plan their next break.

Tourism in Sussex should focus on quality not quantity, she said, or value rather than volume, with overnight visitors accounting for 11 per cent of tourists but half the spend.

Visitors from overseas made up just 2 per cent of visitors to Sussex but spent 19 per cent of the income derived from tourism.

In contrast, the share of “day visitors” – about 55 million a year to the county – accounted for about £2 billion of spending.

The sector employed about 80,000 people before the covid pandemic and was worth £4 billion to £5 billion a year to the local economy.

She said: “We can’t assume this is going to return. We can’t assume that the tourism sector and the visitor economy more widely is going to bounce back.

“There has been quite significant damage done to it – and the world is changing rapidly.

“We must help the sector to recover … into the winter and into next spring is particularly important, beyond the staycation summer.”

Councillor Phélim Mac Cafferty, the Green leader of Brighton and Hove City Council, said that there was a hunger to “punch above our weight” and attract more tourists to the region.

He said: “We need to extend the season. I’m keen to compile a list of all the things that mean Brighton and Hove is a great place to visit at Christmas.

“We have been doing a number of pieces of work on really upping the game on that and stating the ambition.”

The council’s chief executive Geoff Raw said that the board needed to understand what visitors were doing.

At this stage, he said, it was still not clear whether the world would adapt to a new normal or return to the way things were before the pandemic.

Brighton University vice-chancellor Debra Humphris said that the university could help with its cultural offering, perhaps by offering short-course tasters linked with local museums and the Dome.

Professor Humphris said: “I’m thinking of the more mature, the older tourist, who is not necessarily seasonally driven by the beach and the sun.”

Ms Chisholm said that the beach user was not the focus but rather the higher-spending cultural tourists interested in the arts, education and the heritage of Sussex and its food and drink.

The Greater Brighton Economic Board has pitched to the Coast to Capital Local Enterprise Partnership (LEP) for funding to support the tourism recovery programme.

Coast to Capital’s chief executive Jonathan Sharrock said: “The ambition and scale on this issue is impressive.

“The challenge we face as a region is helping these sectors grow as quickly and as ambitiously as they need to grow to help the regional economy grow.

“That’s a sense of jeopardy we’re not used to in dealing with in this part of the country.”

  1. Julie Reply

    Why not work directly with guest houses and local, high quality hotels rather than support multinational corporations overseas. Thanks for the support, Brighton Council, you really are clueless.

  2. Mark J Reply

    People that stay more than one day tend to have cars. They are also often families who yet again need to travel by car with all their kit. Low value day trippers come by train from London.

    To attract more longer stay visitors the council needs to reduce parking and instead of increasing charges and removing spaces reinstate them and lower charges.

    Also, families expect to see clean safe, graffiti-free streets. Not have druggies at eye height to their children lying around asking them for money for their next fix all over the town centre and in the public gardens.

    I’m afraid Phelim and Brighton council are the problem as they just don’t do their job properly in supporting tourism businesses with the above and just make the situation worst with new unwanted policies.

    Also if the council is so keen on helping the tourism industry why have they still not distributed the restart grants which competent councils such as those in Cornwall distributed to tourism businesses at the beginning of April.

  3. Peter Challis Reply

    So Phelim wants to attract more visitors!

    Does he think Green Party council policies of increasing parking charges, causing congestion and delays with barely used cycle lanes, promising a city centre car ban, and having no practical alternatives such as a proper park-and-ride scheme, will help?

    Let’s hope all those cyclists from Shoreham will come here for their holidays 😉

  4. Hove Guy Reply

    Oh yes, “the more mature, the older tourist” is sure to welcome constantly being pestererd by beggars, hearing the drunks shouting at one another, especially in the “cultural” area around the Pavilion Gardens. How they will admire the i360 eyesore, as well as the abundance of graffiti everywhere. And how they will enjoy searching for a toilet while they are out walking, and then eventually finding one badly in need of repair. How they will love suffering while stuck in a traffic jam, caused by the proliferation of cycle lanes everywhere. That is after they have paid the exorbitant parking fees, of course. And won’t it be fun to dodge the cyclists on the pavements, or to get mugged in one of the parks, while avoiding the open drug dealing? And if they are in search of another pointless, timewasting, demo march, what better place to be in?

    • Some Guy Reply

      I sometimes wonder what part of the city you live in, because the only part of this comment I recognise is the i360. Even then, the problem with it is financial, not aesthetic.
      If they’re looking for a peaceful seaside town where absolutely nothing happens, maybe Eastbourne is more their speed? There are plenty of above-ground cemeteries like that up and down the country discovering that the 1950s British holiday is not coming back.

    • Billy Bob Reply

      Sounds like a terrible place. Makes me wonder why you would ever want to live in such a hellhole. So what keeps you living here instead of moving to somewhere without all these awful problems?

  5. Janine Elise Jackson Reply

    As a small guest house owner in Brighton for the last 5 years, I’ve never had anyone from the council contact me for my views on what the hospitality sector needs. I have sent two emails to the council: one complaining that parking is scarce and the visitors’ permits aren’t fit for purpose and the second about the dirty condition of the local area, again with no response.
    As for working in partnership with; they are parasites and steal money from people like me because they have such a monopoly on the industry. Suing them is difficult enough as they’re based in the Netherlands with no UK Head Office. THEY DO NOT WORK FOR OUR BENEFIT!
    As for airBNB, they’re still unregulated (500 properties marketed in Brighton & Hove alone) and therefore have an unfair advantage over registered guest houses that have enormous overheads to comply with.

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