A Hove care home “requires improvement”, according to the government’s official watchdog.
The Care Quality Commission (CQC) said that Grosvenor Lodge, in Old Shoreham Road, on the corner of Bigwood Avenue, had good features but overall required improvement.
The home caters for 30 people who require nursing or personal care, including some with dementia.
It was good at caring for them and good at being responsive – the second best out of four grades.
But when it came to providing safe and effective care and being well led, Grosvenor Lodge required improvement – the second worst out of the four ratings.
In a report published on Thursday (8 August) the CQC said: “Risks to people were not always appropriately recognised and assessed.
“Risks around people’s health diagnoses, behaviour that may challenge and specific healthcare aids had not always been recognised and planned for.
“When people’s behaviour could challenge, this was not always recorded and monitored appropriately.
“Safeguarding was not always reported appropriately when people displayed behaviour that challenged which affected other people.
“People were not always supported to have maximum choice and control of their lives and staff did not support always them in the least restrictive way possible and in their best interests.
“There was no guidance in place for medicines which were prescribed ‘as required’. Staff were supported when they began administering medicines and their competency to do this was checked but this was not recorded.
“People were treated with kindness, dignity and respect and encouraged to express their views and be involved in their care.
“One person told us, ‘It’s my favourite place to come to.’ Another person’s relative said, ‘I’m happy that she is safe and well looked after.’
“People’s needs were assessed before they moved into the home. Care plans included people’s life histories, hobbies and interests.
“When appropriate, people’s preferences for the end of their lives had been discussed with them and their relatives.
Middleton grove in Portland road should be inspected without warning my mother who had full stroke all nursing care was in there for 2 weeks respite . I had to physically remove her after 3 days .a safeguarding was raised not hears anymore . The cmnursing carecwas outrageous and uf I had left my mother there any longer she would have died